Gong

Overview

Category: engagement

Supaglue uses the Gong V2 API.

Feature	Available
Authentication (access_key_secret)	Yes
Managed syncs	Yes
Sync strategies	(listed below)
Unified API	No
Data invalidation	No
Real-time events	No
Passthrough API	Yes

Supported common objects:

N/A

Supported standard objects:

Object	Soft delete supported	Sync strategy
call	No*	Full or Incremental
detailedCall	No*	Full or Incremental
callTranscript	Yes	Full

[*] Soft deletes are supported if the sync strategy is "Full"

Supported custom objects:

N/A

Provider setup

To connect to your customers' Gong instances, you'll need to update the redirect URL to point to Supaglue and fetch the API access credentials in your Gong developer account.

Add Redirect URL to your Gong integration.

Supaglue provides a redirect URL to send information to your integration. To add the redirect URL to your Gong integration:

1. Log in to your Gong developer account: https://app.gong.io/developer-hub
2. Click "MANAGE APPS", and edit your integration.

1. Under "REDIRECT URI NEEDED FOR...", paste Supaglue's redirect URL:

   https://api.supaglue.io/oauth/callback

2. Check the following scopes under "Scopes":

   Required for reads:

   • api:calls:read:basic
   • api:calls:read:extensive
   • api:calls:read:transcript

3. Click Save to update your changes.

Fetch Gong Integration credentials

Copy the Client ID, Client secret, and scopes (comma-separated), and paste them into the Gong configuration form in the management portal.