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Get ticket

GET 
/tickets/:ticket_id
note

This feature is only available in Preview to select customers on our Enterprise plan. Contact us for more information.

Returns an Ticket object with the given id.

Request​

Path Parameters

    ticket_id stringrequired
    Example: 0258cbc6-6020-430a-848e-aafacbadf4ae

Query Parameters

    include_raw_data boolean

    Whether to include raw data fetched from the 3rd party provider.

    Example: true

Header Parameters

    x-customer-id stringrequired

    The customer ID that uniquely identifies the customer in your application

    Example: my-customer-1
    x-provider-name stringrequired

    The provider name

    Example: salesforce

Responses​

TicketData

Schema
    name stringnullablerequired
    assignees string[]
    creator stringrequired
    due_date string
    status string
    description string
    collections string[]
    ticket_type string
    account string
    contact string
    parent_ticket string
    tags string[]
    completed_at string
    ticket_url string
    priority string
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