Update ticket

PATCH 
/tickets/:ticket_id

Updates a Ticket object with the given values.

Request

Path Parameters

ticket_id stringrequired
Example: 0258cbc6-6020-430a-848e-aafacbadf4ae

Header Parameters

x-customer-id stringrequired
The customer ID that uniquely identifies the customer in your application
Example: my-customer-1
x-provider-name stringrequired
The provider name
Example: salesforce

application/json

Body

required

record objectrequired
name stringnullablerequired
assignees string[]
creator stringrequired
due_date string
status string
description string
collections string[]
ticket_type string
account string
contact string
parent_ticket string
tags string[]
completed_at string
ticket_url string
priority string

Responses

200

Ticket updated

application/json

Schema

Schema

errors object[]
Array [
id stringrequired
A unique identifier for the instance of the error. Provide this to support when contacting Supaglue.
detail stringrequired
A detailed description of the error.
problem_type stringdeprecated
The Supaglue error code associated with the error.
title stringrequired
A brief description of the error. The schema and type of message will vary by Provider.
code stringrequired
The Supaglue error code associated with the error.
status stringrequired
The HTTP status code associated with the error.
meta objectrequired
Additional metadata about the error.
cause object
The cause of the error. Usually the underlying error from the remote Provider.
origin stringrequired
Possible values: [remote-provider, supaglue]
The origin of the error.
application_name string
The name of the application that generated the error.
property name* any
Additional metadata about the error.
]
warnings object[]
Array [
detail string
problem_type string
title string
]

Example (from schema)

{
  "errors": [
    [
      {
        "meta": {
          "cause": {
            "code": 400,
            "body": {
              "status": "error",
              "message": "Property values were not valid: [{\"isValid\":false,\"message\":\"Property \\\"__about_us\\\" does not exist\",\"error\":\"PROPERTY_DOESNT_EXIST\",\"name\":\"__about_us\",\"localizedErrorMessage\":\"Property \\\"__about_us\\\" does not exist\"}]",
              "correlationId": "ac94252c-90b5-45d2-ad1d-9a9f7651d7d2",
              "category": "VALIDATION_ERROR"
            },
            "headers": {
              "access-control-allow-credentials": "false",
              "cf-cache-status": "DYNAMIC",
              "cf-ray": "8053d17b9dae9664-SJC",
              "connection": "close",
              "content-length": "361",
              "content-type": "application/json;charset=utf-8",
              "date": "Mon, 11 Sep 2023 23:51:22 GMT",
              "nel": "{\"success_fraction\":0.01,\"report_to\":\"cf-nel\",\"max_age\":604800}",
              "report-to": "{\"endpoints\":[{\"url\":\"https://a.nel.cloudflare.com/report/v3?s=FgwuXObO%2Fz6ahUJKsxjDLaXTWjooJ8tB0w4%2B%2BKaulGStx0FGkn1PoJoOx2KrFMfihzNdfAqikq7CmgbdlmwKB8hkmp3eTb68qpg10LXFlRgiSqRhbWM7yYSfo8CXmPBc\"}],\"group\":\"cf-nel\",\"max_age\":604800}",
              "server": "cloudflare",
              "strict-transport-security": "max-age=31536000; includeSubDomains; preload",
              "vary": "origin, Accept-Encoding",
              "x-content-type-options": "nosniff",
              "x-envoy-upstream-service-time": "91",
              "x-evy-trace-listener": "listener_https",
              "x-evy-trace-route-configuration": "listener_https/all",
              "x-evy-trace-route-service-name": "envoyset-translator",
              "x-evy-trace-served-by-pod": "iad02/hubapi-td/envoy-proxy-6c94986c56-9xsh2",
              "x-evy-trace-virtual-host": "all",
              "x-hubspot-correlation-id": "ac94252c-90b5-45d2-ad1d-9a9f7651d7d2",
              "x-hubspot-ratelimit-interval-milliseconds": "10000",
              "x-hubspot-ratelimit-max": "100",
              "x-hubspot-ratelimit-remaining": "99",
              "x-hubspot-ratelimit-secondly": "10",
              "x-hubspot-ratelimit-secondly-remaining": "9",
              "x-request-id": "ac94252c-90b5-45d2-ad1d-9a9f7651d7d2",
              "x-trace": "2B1B4386362759B6A4C34802AD168B803DDC1BE770000000000000000000"
            }
          }
        },
        "detail": "Property values were not valid: [{\"isValid\":false,\"message\":\"Property \\\"__about_us\\\" does not exist\",\"error\":\"PROPERTY_DOESNT_EXIST\",\"name\":\"__about_us\",\"localizedErrorMessage\":\"Property \\\"__about_us\\\" does not exist\"}]",
        "problem_type": "MISSING_REQUIRED_FIELD",
        "title": "Property values were not valid\n",
        "code": "MISSING_REQUIRED_FIELD",
        "status": "400",
        "id": "9366efb4-8fb1-4a28-bfb0-8d6f9cc6b5c5"
      }
    ]
  ],
  "warnings": [
    {
      "detail": "string",
      "problem_type": "string",
      "title": "string"
    }
  ]
}

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