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Category: ticketing

Supaglue uses the Intercom V2.9 API.

Authentication (oauth2)Yes
Managed syncsYes
    Sync strategies(listed below)
Unified APIYes
    Data invalidationYes
Real-time eventsNo
Passthrough APIYes

Supported common objects:


Supported standard objects:

ObjectSoft delete supportedSync strategy
contactNo*Full or Incremental
conversationNo*Full or Incremental

[*] Soft deletes are supported if the sync strategy is "Full"

Supported custom objects:


Provider setup

To connect to your customers' Intercom instances, you'll need to update the redirect URL to point to Supaglue and fetch the API access credentials in your Intercom developer hub.

Add Redirect URL to your Intercom integration.

Supaglue provides a redirect URL to send information to your integration. To add the redirect URL to your Intercom integration:

  1. Navigate to

  2. Click "Your Apps" on the top right corner and log in.

  3. Click on the the App you want to edit.

  4. Click on Authentication, and press Edit.


  5. Under Redirect URLs, paste Supaglue's redirect URL:
  6. Ensure all the necessary scopes are checked.

  7. Click Save to update your changes.

Fetch Intercom Integration credentials

Navigate to Basic information, and copy the Client ID and Client secret, and paste them into the Intercom configuration form in the management portal.